FAQ's
What can I do if wireless CarPlay fails to pair with my phone?
Reboot both your smartphone and the car screen, toggle Bluetooth & Wi-Fi on your phone again, remove old pairing records, then re-establish the wireless connection.
How to troubleshoot Android Auto connection failures?
Confirm your phone supports Android Auto, clear the app cache, re-enable phone permissions, and redo the pairing process within the device’s system.
What steps should I take if the SIM card is detected but there is no mobile network?
Check if your SIM has remaining data allowance, adjust the APN access point settings, switch between 4G/3G network modes, then restart the device.
How to fix the issue that the rear-view camera shows no live feed?
Double-check the camera power supply and wiring connections, select the correct camera input channel on the host, and test the camera on another device to rule out hardware faults.
How can I solve DVR recording or booting failures?
Verify the vehicle power is within the 12-24V supported range, check power cable tightness, format the DVR memory card, or press the reset key to restart the device.
How to handle the situation that the inserted SIM card can't be recognized?
Reinsert the SIM with the chip facing the correct direction, check for card damage/expiry, clean the SIM slot contacts, then restart the whole unit.
What power checks are needed when the device won't turn on in the car?
Confirm the car outlet outputs standard 12-24V voltage, inspect loose power cords, try a different power port in the vehicle.
How to get the system or pre-installed apps updated properly?
Connect to stable Wi-Fi first, follow the official on-screen upgrade prompts, do not cut power during the updating process to avoid system damage.